Frequently Asked Questions

Products

What types of products does Flex Recovery sell?

We specialize in recovery and massage tools including massage guns, electric scalp massagers, Gua Sha boards, and portable massage pads. All of our products are designed to help relieve pain, reduce muscle tension, and support your body's natural recovery.

Are your products suitable for people with no massage experience?

Absolutely. All of our products are designed to be easy to use right out of the box — no professional training needed. Each product comes with clear instructions to help you get started.

Can I use these products if I have a medical condition or injury?

We recommend consulting with your doctor or physiotherapist before using any massage device if you have a serious medical condition, recent injury, or surgery. Our products are designed for general wellness and muscle recovery, not medical treatment.

Shipping

Where do you ship to?

We currently ship within the United States. If you're outside the US and interested in our products, feel free to reach out and we'll do our best to help.

How long does shipping take?

Orders are typically processed within 1-3 business days. Delivery times vary depending on your location. You'll receive a tracking number once your order has shipped.

Returns & Refunds

What is your return policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, please contact us within 30 days of receiving your item and we'll work with you to make it right.

What if my product arrives damaged?

If your item arrives damaged or defective, please contact us immediately with photos of the damage and we'll send a replacement or issue a full refund — no hassle.